Overview
Can I replace an item?
For Courier Products: For broken, damaged or wrong products, you can ask for a replacement, which will take 3 – 5 days to be re-delivered at the recipient’s address.* For “Hand Delivered Products (flowers & cakes): There are no replacements allowed as the products are perishable. In case of damaged, wrong product, missing or bad quality products, you can ask for a replacement, which will be done within 24 hours.
How will I know when my refund is processed?
Refunds are typically processed at the earliest. If issued to the original payment source, they will be completed within 5-7 working days, depending on the bank’s payment processing timelines.
Need help?
Contact us at support@hlcakesgifters.com for questions related to refunds and returns.
