FAQ

How Do I Signup Myself Up On Your Website?

It is a very simple step. Just look for a SIGN UP option on the top right corner and all you need to enter there are your USERNAME, DISPLAY NAME and Email ID. Once that’s done, you are registered in our system and you can enjoy yum desserts which will be just a click away.

Will the cake look exactly as it does on the site?

Well, the bakers will definitely try their best to match the photo as closely as possible however, we cannot guarantee that it will look exactly the same as all these cakes are handmade. But, they are going to be really delicious, that’s a promise!.

Can I look for bakers near me?

You can enter your area, eg: Hitech city and all the nearby bakers will appear on your search list. You can also set a radius within which we try and find you bakers for hassle free and quick deliveries.

What varieties of desserts does your platform offer?

Well we have a range of jar desserts, cakes, sweets, cupcakes, donuts, cookies and I can keep going on! Everything is super yum and I can totally vouch for that.

Do you theme based desserts available?

Yes. We do have theme based desserts available at our platform. You can order desserts for weddings, engagements, anniversaries, birthdays, baby showers and so on.

How do I select which home baker around me in the best to order from?

We have a section on our homepage where you can find the most popular bakers in town based on the customers views and ratings. It makes the job easier!

What is the basis for all the prices for different cakes?

The prices are based on the size, design, flavour, ingredients, delivery arrangement, diet component and other aspects of the cakes which differ from cake to cake.

Do you offer eggless/ sugar free/ gluten free/ fat free/ vegan cakes?

We certainly do! HLCakesGifters.Com has a special section for you where you can choose your cake based on your diet. Many of our bakers can adapt their cakes to suit just about any dietary requirements.

Can we get some add-ons like flowers etc. if it’s a special occasion?

Absolutely! You can order by selecting flower from flowers section with your cake order (whether you make it online or on call) and also order special add-on like chocolates if it’s a loved one’s birthday or anniversary or if it’s the Valentine’s Day.

Can I get a cake customized to my needs?

Yes, you can! You can get a custom-made cake according to your preferences and needs according to the flavor, size, and decoration provided you inform us well in advance. Email us at info@hlcakesgifters.com for custom cake requests.

I am a very conscious eater and only believe in healthy eating. Can I get a list of the ingredients that went in my order to cross check?

Absolutely! We value any and all needs of our customers and you can simply let us know beforehand with a special request with your order and we will make sure that you get a thorough list of ingredients with your order.

If I want to place a large order, can that be done and how can I get in touch with you?

Yes, you are very welcome to place large orders for bigger and grander events. We would absolutely love to help you out with your any and all requirements and as mentioned above, you can simply contact us through our website for such orders and we would be delighted to get back to you as soon as possible.

I have to worry about the quality of the cakes at all?

No, not at all. Each and every dessert available on homebakers.co.in are baked with fresh produce and the best ingredients possible. Our special team of bakers are curated especially for you so that you not only satisfy your sweet tooth, but also stay fit and healthy. We take great delight and pride in producing some of the best cakes in Hyderabad and customer satisfaction is our only mantra. You are bound to be satisfied with our wide range of cakes on offer in a plethora of different flavors and if at any moment you come across something that you do not like or are not satisfied with, we can always replace it for you.

When can I usually expect my order to be delivered?

We work throughout the week and we make express deliveries right at your doorstep too so that if you have gotten late to order a cake from our website, you do not have to worry because we will make the delivery within the same day.

Do you deliver on Sundays?

Many of the bakers do deliver on Sundays, but weekends are a very busy time and therefore we would suggest you book any weekend deliveries with as much notice as possible.

What kind of shipping charges can I expect?

This can vary from baker to baker, depending on their location or miscellaneous expenses. An average of INR 200 can be charged for home deliveries.

Are there any additional charges?

The site shows the actual price you’ll pay. There are no additional charges for delivery unless the baker has attempted to deliver the cake a second time and has been unable to do so.

If I am not happy with my order, what can I do and how can you help me?

If for some reason you are not happy with your order, you can simply visit our website and mention the order number through the contact form you’ll see there. You can also state your query or problem with the order and we’ll make sure to replace your order with another one as soon as possible.

Can I return my order and get a refund for the same?

If you receive a faulty product, we will ask that you return it to us the same day with the proper receipt. You can also get in touch with our customer services team that will quickly resolve any issues that you might have.

What all modes of payments would you accept?

We accept cash on delivery as well as online payments (via online wallets as well as debit/credit cards.

Is there any safety issue if I pay via card and will my card details be safe?

Your payments and credit/debit card details are totally safe through safe and secure payment gateways and you can pay through a card and rest easy.